Introduction & Acceptance

Welcome to Leronzo Cleaning Group’s website (leronzo.ca). By accessing our website or booking any cleaning services with Leronzo Cleaning Group (“we,” “us,” or “the Company”), you agree to be bound by these Terms of Service (the “Terms”). These Terms constitute a legal agreement between you (the “Client” or “customer”) and Leronzo Cleaning Group. If you do not accept these Terms, please do not use our website or services. Use of our services also signifies that you have read and agreed to our Terms as well as our Privacy Policy (referenced below).

We may update or modify these Terms from time to time. Any changes will be effective once posted on this page with a revised effective date. It is your responsibility to review the Terms periodically for updates. Your continued use of our services after any modifications constitutes acceptance of the revised Terms.

Scope of Service – Ontario Only

Leronzo Cleaning Group offers its cleaning services exclusively within the Province of Ontario, Canada, primarily in Toronto and the Greater Toronto Area (GTA). Our website and services are intended for residents and businesses in these areas. We do not guarantee availability of services outside of Ontario. Any use of our site or requests for service from outside Ontario are at your own discretion, and any offers or information on this site are void where prohibited by law or outside our service region.

Description of Services

Leronzo Cleaning Group provides professional residential and commercial cleaning services designed to keep your space spotless. Our offerings include, but are not limited to, the following:

• Residential Cleaning – Cleaning of apartments, condos, and houses (regular cleaning, deep cleaning, move-in/move-out cleaning).
• Commercial & Office Cleaning – Cleaning of offices, retail spaces, and other business premises (including medical clinics and restaurant facilities).
• Post-Construction Cleaning – Thorough cleanup of properties after construction or renovation work.
• Carpet and Upholstery Cleaning – Specialized cleaning of carpets, rugs, and furniture upholstery to remove dirt and stains.
• Window Cleaning – Interior window and glass cleaning services for a streak-free shine.
• Airbnb & Short-Term Rental Cleaning – Turnover cleaning services for Airbnb hosts and vacation rental properties.
• Disinfection Services – Targeted disinfecting and sanitization services (e.g. to eliminate germs, viruses, and bacteria) for homes or workplaces.
• Eco-Friendly Cleaning – Use of environmentally friendly (green) cleaning products and methods
• upon request, for a safer home and planet.

Please note: The exact scope and checklist of tasks for each service will be confirmed with you during booking. If you have special requirements (such as focusing on certain areas or using hypoallergenic products), let us know in advance and we will do our best to accommodate. We reserve the right to modify our range of services or refuse services for any reason (for example, if a requested task is outside our expertise or unsafe), but will inform you of any such limitations prior to confirming a booking..

Online Booking and Scheduling

We strive to make scheduling your cleaning easy and convenient. Clients may book services online through our website’s booking form or by contacting us via phone or email. When scheduling a cleaning service, you will typically need to provide: your contact information, the service address, the type of cleaning service you need, preferred date and time, and any relevant details about your home or facility (e.g. size, specific concerns).

Confirmation of Appointments: All bookings are subject to confirmation by Leronzo Cleaning Group. Once you submit an online booking request (or schedule via phone/email), we will review the request and confirm availability. You will receive a confirmation email, text message, or call that includes the scheduled date and start time of your cleaning, the services to be performed, and the price or estimate for the service. Only when you receive a confirmation is your appointment officially booked. If your requested time or service date is not available, we will contact you to offer an alternative slot that works for both parties.

Scheduling: We operate by appointment and will do our best to accommodate your preferred schedule. Appointments are generally set to a specific arrival window or time. Please be aware that on rare occasions we might need to adjust the start time slightly due to traffic or previous jobs, but we will communicate with you if there is any significant change. We recommend booking services at least several days in advance to secure your desired date and time. For last-minute or same-day bookings, availability may be limited.

By booking an appointment, you agree to be present or arrange access to the property at the scheduled time (see Client Responsibilities below). If you need to change the appointment time or date, please notify us as soon as possible (refer to the Cancellations & Refunds section for our rescheduling policy).

Pricing and Payment

Pricing: Our service rates may be provided as a flat fee or an hourly rate depending on the type of service and the specifics of your cleaning needs. You will either receive an upfront quote at the time of booking or an estimate based on the information you provide. All prices are listed in Canadian dollars (CAD) and do not include applicable taxes (such as HST) unless stated otherwise. Any applicable taxes will be added to the final bill in accordance with Ontario and federal tax laws. If during the cleaning the scope of work changes (for example, you request additional services or the condition of the property requires more time than initially estimated), the pricing may be adjusted with your prior approval. We will always communicate any adjustments and require your agreement before proceeding with extra work or charges

Online Payment: For your convenience, we may offer online payment options when you book through our website. If online payment is enabled and you choose to pay at booking, you will be charged through our secure payment processor. We accept major credit cards and/or other payment methods as indicated on our booking page (such as Visa, MasterCard, American Express, or e-transfer). All online payments are processed over secure, encrypted connections. We do not store your credit card information on our servers except as needed by the payment processor to facilitate the transaction. If online pre-payment is not required or you prefer to pay later, then payment is typically due on the day of service as described below.

Payment Terms: Unless otherwise agreed, payment is due at the time of service completion. You may pay the cleaning team upon completion of the job or pay through our online system on the same day. We accept cash or cashless payments (credit/debit cards, e-transfers, etc.) as specified by the Company. In some cases (such as large projects or specialty services), we reserve the right to request a deposit or advance payment to secure the booking – if so, this will be communicated to you at the time of booking. Any required deposits will be credited toward the final bill. If a deposit is required and you choose not to proceed with the service, our cancellation policy (below) will determine if that deposit is refundable or forfeited.

Refunds: Because cleaning services involve reserving time slots and resources for you, we handle refunds in accordance with our cancellation policy. If you have prepaid for a service and cancel in compliance with the required notice period (see Cancellations & Refunds section), you will be eligible for a refund of the amount paid. Refunds will be issued to the original payment method (e.g. refunded to the same credit card or account) and may take several business days to process. Please note that we do not offer refunds for services that have already been completed in full; however, if you are dissatisfied with the result, we do offer a re-clean or other resolution as described under our Satisfaction Guarantee. Any questions about charges or billing should be brought to our attention within 30 days of the service date.Refunds: Because cleaning services involve reserving time slots and resources for you, we handle refunds in accordance with our cancellation policy. If you have prepaid for a service and cancel in compliance with the required notice period (see Cancellations & Refunds section), you will be eligible for a refund of the amount paid. Refunds will be issued to the original payment method (e.g. refunded to the same credit card
or account) and may take several business days to process. Please note that we do not offer refunds for services that have already been completed in full; however, if you are dissatisfied with the result, we do offer a re-clean or other resolution as described under our Satisfaction Guarantee. Any questions about charges or billing should be brought to our attention within 30 days of the service date

Payment & Acceptance of Services

Cancellations & Refunds

We understand that plans can change. You may cancel or reschedule your cleaning appointment, but please be mindful of our cancellation policy to avoid fees. To cancel or request a reschedule, contact us by phone or email (or through the online booking system if available) as soon as possible. The following terms apply to cancellations and rescheduling:

• Cancellation Notice: Provide at least 24 hours notice before your scheduled appointment time if you need to cancel or reschedule. If you notify us more than 24 hours in advance, there is no cancellation fee – we will simply cancel or rebook your appointment. Any prepayments or deposits you made will be refunded in full for timely cancellations. (For example, if your cleaning is scheduled for 3:00 PM Thursday, please let us know by 3:00 PM Wednesday or earlier to avoid fees.) We greatly appreciate 48 hours notice or more when possible, as it allows us to adjust our staff scheduling.
• Late Cancellations (Less than 24 Hours Notice): If you cancel or attempt to reschedule with less than 24 hours remaining before your appointment, we reserve the right to charge a late cancellation fee. This fee is typically up to 50% of the service price (or may equal any deposit you have paid). The purpose of this fee is to compensate our cleaners for reserved time slots and lost opportunity. We will try to be reasonable and understanding in emergency situations, but please be aware that last-minute cancellations significantly impact our scheduling.
• No-Show / Lock-Out Fee: If our cleaning team arrives at the scheduled time and is unable to gain access to the property or is turned away (for example, no one is present to let them in, a key or entry code provided doesn’t work, or you cancel at the door), this will be treated similarly to a late cancellation. In such cases, you may be charged up to 100% of the service cost for that appointment. Our team will typically attempt to contact you and wait for a short grace period, but if we cannot proceed with the cleaning, it is considered a “no-show” by the client. To avoid this, please ensure arrangements for entry are made (see Client Responsibilities below).
• Rescheduling: Rescheduling an appointment with adequate notice (24+ hours in advance) does not incur any fee – we will happily move your booking to a new available date. If you request to reschedule on short notice (within 24 hours of the appointment), it may be handled as a cancellation and rebooking, meaning the above late cancellation fee could apply (we may waive or reduce it if we are able to fill your slot with another client, but this is not guaranteed).
• Company Cancellations: In the unlikely event that Leronzo Cleaning Group must cancel or reschedule your appointment from our end (due to circumstances such as staff illness, emergency, or other operational issues), we will notify you as soon as possible. You will be offered a new appointment date/time that suits you, or you may choose to cancel the service with no charge. If we must cancel and you had pre-paid or placed a deposit, you will receive a full refund if you do not wish to reschedule. We are not liable for any inconvenience or costs you incur due to our cancellation, but we will do our best to make it right and re-book the service promptly.

Refund Policy: If you have made any prepayment or deposit for a cleaning that is then cancelled in accordance with the above policy, we will process a refund of the eligible amount. Refunds for credit/debit card payments will be made back to the same card (or bank account for e-transfers) and typically take 5–10 business days to appear, depending on your financial institution. No cash refunds will be given for credit card payments (it must go back through the card). If only a portion of the service fee is charged as a late cancellation fee, we will refund the remainder of any prepayment. Remember that completed services are not refundable; if an issue arises with a completed service, refer to the Satisfaction Guarantee section for resolution.

Client Responsibilities

To help us provide you with the best service possible, we ask that clients fulfill certain responsibilities and cooperate with our cleaning team:

• Provide Access: You are responsible for providing safe and timely access to the property on the scheduled service day. This means you (or an authorized person) should be present to let our cleaners in at the appointed time, OR you must arrange a reliable method of entry (such as leaving a key with a concierge, providing a door code, etc., with your permission). If our team cannot enter as scheduled (see No-Show/Lock-Out in Cancellations above), the appointment may be cancelled and a fee may apply. For condominium or office buildings with security requirements, please make the necessary arrangements to allow our staff entry (e.g. informing building management, booking an elevator if needed for condo move-out cleans, etc.).
• Utilities and Work Environment: Ensure that your property has running water and electricity on the day of service, as our cleaning equipment may require these. The space should be in a condition that allows our staff to work safely and efficiently. For example, if there is extreme clutter or any dangerous conditions (e.g. structural hazards, exposed electrical wires, significant pest infestations, biohazards), you must inform us in advance. We reserve the right to refuse or pause service if conditions are unsafe or far beyond what was booked (we will discuss alternative solutions or re- scheduling in such cases).
• Secure Valuables and Fragile Items: Please secure or put away any valuables or fragile items before we arrive, if possible. While our team is trained to be careful and respectful with your property, we strongly recommend that jewelry, cash, important documents, heirlooms, and other high-value or delicate items are safely stored. This reduces the risk of accidents or misplacement. We are not responsible for damage or loss of items that were not properly secured or that result from pre-existing conditions (see Limitation of Liability). If there are any items or areas of concern, let us know so we can take special care or avoid them.
• Special Instructions & Allergen Alerts: It is the client’s responsibility to inform us of any special instructions or important information regarding the service or your property. For example, if certain rooms should not be entered, or if there are surfaces that require particular cleaning methods (such as sensitive marble that needs a specific product), please let us know. Allergies and Sensitivities: If you or any occupant has allergies or sensitivities to cleaning chemicals, fragrances, or materials, you must inform us ahead of time. We can use hypoallergenic or fragrance-free products upon request, or avoid certain substances. Similarly, if there are any “allergenic zones” in your home (for example, if you keep pets in certain areas or have mold/pollen issues) that might affect our staff, please disclose this. Open communication ensures we can choose appropriate supplies and protect both your household and our cleaners.
• Pets: We love pets, but for everyone’s safety and comfort, please secure your pets on cleaning day. Friendly pets that won’t interfere with the cleaning can certainly stay, but be aware vacuum noise or strangers in the home can stress some animals. It’s best to keep dogs on a leash or in a separate room, and cats or other pets in a safe area so they don’t accidentally get out or get underfoot. Our cleaners will not handle pet waste (e.g. litter boxes, pet accidents) unless explicitly agreed as part of the service. If your service includes a pet-heavy environment (lots of pet hair, etc.), let us know so we can plan accordingly.
• Don’t Obstruct or Interfere: For the safety of all and to allow us to work efficiently, we ask that you do not actively impede or interfere with the cleaning process. It’s fine for you to be home, and of course you can ask questions or give occasional guidance, but please avoid hovering or instructing the cleaners to do tasks outside of the agreed scope. If you have any issues during the service, you may call our office or quietly discuss with the team leader on site. Our staff has a checklist based on your booked service, and significant changes or additions should be approved through the office to ensure proper scheduling and pricing. Cooperation helps us finish on time and meet your expectations.
• After-Service Feedback: Once the cleaning is done, if you are present, our team may do a walkthrough with you to ensure you’re satisfied. Please take a look while they are still there. If something was missed or not done to your expectations, point it out and we will address it on the spot if possible. If you’re not home at completion, please review the work as soon as you can and let us know of any issues within 24 hours (see Satisfaction Guarantee below). Timely feedback allows us to correct anything promptly.

By fulfilling the above responsibilities, you help us maintain a high quality of service and minimize any risks or misunderstandings. Failure to meet these client obligations (for example, not providing access, failing to disclose important info, or having unsafe conditions) may result in additional charges, delays, or in some cases refusal or cancellation of service. We appreciate your cooperation.

Delays and Unforeseen Events (Force Majeure)

While we plan and schedule carefully, unexpected events can sometimes cause delays or disruptions in our ability to serve you at the exact scheduled time. Factors such as severe weather (heavy snowstorms, flooding, etc.), traffic accidents, road closures, power outages, illness in our staff, or other emergencies might impact our schedule.

If we anticipate a delay or need to adjust your appointment on the day of service, we will make every effort to contact you as soon as possible (via phone, text, or email) to inform you of the situation. Minor delays (e.g. 15-30 minutes) can occasionally occur due to traffic or an earlier job taking longer than expected; we ask for your understanding in these cases. Our team will still arrive and complete your cleaning as soon as they can.

For major delays or issues (for example, extreme weather shutting down roads or a sudden emergency), we may need to reschedule your service for a later time or a different day. Such force majeure events – circumstances beyond our control – are not considered a breach of our agreement. In these cases, we will work with you to find a new appointment that suits you, without any cancellation or rescheduling fee. If we cannot reschedule or you no longer want the service due to the delay, we will of course provide a full refund of any prepayments.

Please note that Leronzo Cleaning Group is not liable for any consequences or losses you may incur due to a delay or failure to perform service arising from causes beyond our control. This includes but is not limited to natural disasters, acts of God, war, pandemic-related restrictions, government orders, or other extraordinary events. We assure you that in normal conditions, punctuality is a priority and we allocate appropriate travel time between appointments. We value your time and will always do our best to meet our commitments and keep you informed.

Satisfaction Guarantee

Your satisfaction is extremely important to us. Leronzo Cleaning Group is committed to delivering high- quality cleaning services and we stand behind our work. If you are not fully satisfied with the service you received, please let us know! We offer the following resolution process:

• Reporting Issues: If any aspect of our cleaning does not meet your expectations, you must inform us within 24 hours of the service. You can contact our office by phone or email, and describe the issue. (For example, if an area was accidentally missed or you feel something wasn’t cleaned properly, let us know promptly.)
• Re-Cleaning: In most cases, our remedy will be to arrange a re-clean of the specific areas or items of concern at no additional charge to you, as soon as possible. We may send the same team back or a different team, depending on availability, to address the problem. Our goal is to correct any oversight and leave you happy with the result.
• Limitations: Please note that a re-cleaning request must relate to the original service scope and the condition from the original cleaning. New messes or changes that occurred after our team left (for example, you hosted an event the next day that made new dirt, or damage that wasn’t related to our cleaning) are not covered by this satisfaction guarantee. Also, if you did not give us an opportunity to re-clean and you went ahead and hired someone else or fixed it yourself, we may consider the matter closed without a refund, since we were not given a chance to remedy it.
• No Cash Refunds for Completed Services: Because cleaning is a time-based service and results can be subjective, we do not generally offer refunds for services that have been completed. Our commitment is to make it right by redoing the work to your satisfaction. In rare cases, at our discretion, we might offer a partial refund or a discount on a future service as a goodwill gesture, but this is evaluated case-by-case. Utilizing the re-clean option is the primary way we address any quality concerns.

We encourage you to be present at the end of the cleaning appointment (if possible) to do a walkthrough with our team. This way, any concerns can be addressed immediately. Our mission is to leave every client with a space that is clean and refreshed to their standards. If you have feedback, positive or negative, we appreciate hearing it, as it helps us continuously improve our services.

Limitation of Liability

Leronzo Cleaning Group will exercise reasonable care in handling your property and delivering our services, but we cannot assume liability for every possible incident. By using our services, you agree to the following limitations on our liability:

• No Indirect or Consequential Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or any failure to perform our services. This includes, for example, any loss of income, loss of business, or potential profits that might result from a missed appointment, a delay, or perceived inadequate service. Our liability is limited strictly to direct damages related to the service we provided.
• Maximum Liability: In any event, our total liability for any claim related to the services provided to you will not exceed the amount you paid for that specific service appointment. For example, if you paid $200 for a cleaning, our responsibility for any damages or losses will be capped at $200 for that service. This limitation applies whether the claim is based on breach of contract, tort (negligence, etc.), or any other legal theory.
• Property Damage: Our cleaners are trained to be cautious, but accidents can happen. If our team causes any damage to your property, you must notify us as soon as possible (preferably immediately, or at latest within 24-48 hours of the service) so that we can investigate.We are not responsible for pre-existing conditions or damage in your home (for instance, a surface or item that was already worn, loose, or cracked before cleaning), nor for damage resulting from improper installation or assembly of fixtures/furniture. If an item is broken or damaged due to our cleaner’s negligence, our approach is to either repair the item, replace it with a similar item, or compensate you for its fair value, at our discretion. However, any such compensation will not exceed the limit stated above (the cost of the service).
• Fragile and Valuable Items: As noted in Client Responsibilities, we cannot assume liability for fragile or valuable items that were not secured or disclosed to us. If you have an extremely valuable or irreplaceable item (monetary or sentimental) in the areas we are cleaning, it is your responsibility to point it out or put it aside. We shall not be liable for any loss or damage to cash, jewelry, art, important documents, or other valuables, except in cases of proven deliberate misconduct by our staff. Our company performs background checks and trains staff to be honest and careful, but we recommend securing valuables to avoid any doubt.
• Health and Safety Liability: You acknowledge that you are responsible for notifying us of any potential health or safety hazards on your premises. We are not liable for any health reactions or issues that arise from standard cleaning procedures or products, if you did not inform us of relevant allergies or sensitivities in advance. We use common cleaning agents that are generally safe and commercially available. If you request eco-friendly or special products, we will use them as available. If someone in your household has a reaction or allergy to a cleaning product and you had not warned us, we cannot be held responsible for that outcome. Conversely, our cleaners have the right to refuse using a product you supply if they believe it is unsafe.
• Third-Party Services: Occasionally, we might recommend or help coordinate additional services (for example, a carpet steaming service or window washing at heights) which might be performed by a third-party contractor. If any third-party service is arranged through us as a convenience to you, please note that we are not liable for the actions, omissions, or damages caused by third-party service providers not directly employed by Leronzo Cleaning Group. We would consider them separate parties and you may need to address any issues with them directly. We will, of course, try to select reputable partners if we ever refer one.

Nothing in these Terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited under applicable law.

This Agreement, including any disputes arising out of or related to these Terms, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
You and the Company agree that any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in Ontario, Canada.

By agreeing to these Terms, you also agree that any claim or dispute arising from our services will be addressed between you and Leronzo Cleaning Group alone, and that our employees or agents are not individually liable for issues related to the service. Some jurisdictions do not allow certain liability exclusions or limitations, so some of the above may not apply to the extent prohibited by law; however, in such cases our liability will be limited to the maximum extent permitted by applicable law.

Governing Law and Dispute Resolution

This agreement and any services provided by Leronzo Cleaning Group shall be governed by the laws of the Province of Ontario and the applicable federal laws of Canada. By using our services, you expressly agree that any legal action or dispute between you and the Company will be subject to the jurisdiction of the courts of Ontario. In other words, if a dispute arises that leads to formal legal proceedings, it shall be filed and resolved in a court located within Ontario, Canada (subject to any arbitration clause or alternative dispute resolution method we might mutually agree upon separately). These Terms are intended to be fully compliant with Ontario law; if any part of these Terms is found to be unenforceable under Ontario law, that part shall be severable and the remainder of the Terms shall stay in effect.

We hope to resolve any disagreements in an amicable and timely manner. If you have any concerns or complaints about our services, we encourage you to contact us first to discuss a resolution before pursuing formal action. We value our clients and will work in good faith to address issues. Nothing in this section limits your rights under consumer protection laws to seek remedies, but we reiterate that any proceedings need to take place in Ontario under Ontario law (unless otherwise required by a different applicable law in a specific circumstance).

Privacy Policy

Protecting your privacy is important to us. Any personal information we collect from you through our website or in the course of providing services (such as your name, contact information, address, and payment details) will be handled according to our Privacy Policy. Our Privacy Policy explains what data we collect, how we use and store it, and how we safeguard your information. By using our site or services, you consent to the collection and use of information as described in that policy. We do not sell or share your personal details with unauthorized third parties; any sharing of data (for example, with a payment processor or for background check purposes) is only done to facilitate the services and is outlined in the Privacy Policy.

We encourage you to read our Privacy Policy (available on our website) to understand how your personal information is managed. If you have questions or concerns about your data or privacy, you can contact us as indicated in the Privacy Policy and we will be happy to assist. In summary, we respect your privacy and will use your information only for the purposes of delivering our services and improving your customer experience, in compliance with applicable privacy laws in Ontario and Canada.

Privacy Policy Link: View our Privacy Policy

Contact Us

Thank you for choosing Leronzo Cleaning Group. We value your business and trust. If you have any questions, concerns, or need assistance regarding these Terms or any of our services, please contact us at:

Email: info@leronzo.ca
Phone: +1 (647) 258-1161
Mailing Address: 150 King Street W Suite 200, Toronto, Ontario M5H 1J9 Canada

Our customer service team will be happy to help clarify any aspect of these Terms or address other inquiries you may have.

By proceeding to use our website or services, you acknowledge that you have read, understood, and agreed to all of the above Terms of Service. We look forward to providing you with excellent cleaning services in Toronto and the GTA under these guidelines. Thank you for your cooperation and understanding.
If any provision of these Terms is held to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions will not be affected.