PRIVACY POLICY
Leronzo Cleaning Group
Effective Date: 25.05.2026
Last Updated: 25.05.2026
Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- International Data Transfers
- Cookies and Tracking Technologies
- Service Documentation
- Internal Service Management
- Payment Information
- Our Staff
- Data Security
- Data Retention
- Your Privacy Rights
- Children’s Privacy
- Third-Party Links
- Data Breach Notification
- Privacy Officer
- Contact Us
- Updates to This Policy
1. Introduction
Welcome to Leronzo Cleaning Group (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.leronzo.ca (the “Site”) or use our cleaning services.
By accessing or using the Site or our services, you acknowledge that you have read and understood this Privacy Policy.
Leronzo Cleaning Group is an independent Canadian company headquartered in Ontario. We operate our own services, policies, and data handling practices in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
We take your privacy seriously and are committed to handling your personal information transparently, securely, and only for legitimate business purposes.
2. Information We Collect
a) Information You Provide Directly
We collect information you provide when you:
- Request a quote or book a cleaning service (name, phone number, email address, service address, property details, service preferences)
- Create an account on our Site or booking platform
- Fill out contact forms or communicate with us via email, phone, chat, or messaging
- Subscribe to our newsletter or promotional communications
- Provide feedback, testimonials, or reviews
- Apply for employment or contractor positions
- Refer friends or businesses to our services
b) Information We Collect Automatically
When you visit our Site, we may collect information automatically through cookies, analytics tools, and similar technologies:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages viewed, links clicked, and time spent on pages
- Date and time of visits
- Referring URLs
- Approximate location information derived from your IP address
c) Information Collected During Service
In the course of providing cleaning services, we may collect:
- Service-related notes regarding property condition, access methods, and special instructions
- Information about pets, allergies, or sensitivities relevant to service delivery (only when you choose to share this with us)
- Service completion verification data
- Customer feedback ratings and reviews provided after service
- Photographic documentation, as described in Section 7
d) Information from Third Parties
We may receive information from:
- Marketing platforms and advertising networks (such as Google Ads, Meta Ads)
- Analytics providers (such as Google Analytics)
- Payment processors
- Review platforms (such as Google Business Profile)
- Referral sources (when an existing client refers you to our services)
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Provide and manage our cleaning services
- Schedule and coordinate cleaning appointments
- Communicate service-related details, confirmations, and updates
- Assign appropriate cleaning teams to your service location
- Resolve service-related disputes or satisfaction claims
Business Operations
- Process payments and send invoices
- Maintain accurate business records as required by Canadian law
- Improve our services through analysis of operational data
- Train cleaning staff using anonymized examples
Communications
- Send service-related communications (confirmations, reminders, follow-ups)
- Respond to your inquiries and requests
- Send marketing or promotional communications, only if you have explicitly opted in, in accordance with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time using the link in any marketing email or by contacting us directly.
Compliance and Protection
- Comply with legal obligations, including tax and employment law
- Protect against fraud, unauthorized access, or misuse of our services
- Enforce our Terms of Service
- Establish, exercise, or defend legal claims
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your personal information with:
Service Providers and Vendors
Third parties that help us operate our business, including:
- Payment processors
- Cloud hosting and IT infrastructure providers
- Email and communication platforms
- Customer relationship management (CRM) systems
- Marketing and analytics services
- Background check providers (for staff verification)
- Insurance providers (in the event of claims)
These third parties are bound by confidentiality obligations and are only authorized to use your information as necessary to provide services to us.
Our Cleaning Staff
Assigned cleaning team members receive only the information necessary to complete your service, including:
- Service address
- Contact information for service coordination
- Access instructions
- Priority areas and special requests
- Property notes relevant to the cleaning
Legal Requirements
We may disclose your information when required by law, including:
- Response to lawful requests from government authorities
- Compliance with court orders, subpoenas, or legal processes
- Protection of our legal rights or those of others
- Investigation of potential violations of our Terms of Service
- Detection or prevention of fraud or security issues
Business Transactions
In the event of a merger, acquisition, sale of business assets, or similar transaction, your information may be transferred to the successor entity, subject to appropriate confidentiality protections and continued application of this Privacy Policy.
Aggregated or Anonymized Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for analytics, marketing insights, or industry research.
Your personal information is never sold or shared for unrelated marketing purposes without your explicit consent.
5. International Data Transfers
Some of our third-party service providers may process personal information outside Canada, including in the United States and other jurisdictions. This includes services such as:
- Cloud hosting and storage
- Payment processing
- Analytics services (such as Google Analytics)
- Marketing platforms (such as Meta and Google Ads)
When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions, including potential access by government authorities. We take reasonable steps to ensure that providers maintain appropriate safeguards to protect your personal information.
By using our services, you acknowledge that your personal information may be processed in these jurisdictions.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and support advertising functionality. Cookies are small data files stored on your device when you visit our Site.
Categories of Cookies We Use
Essential Cookies (Required) Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
- Session management for booking process
- Security cookies
- Load balancing cookies
Analytics Cookies (Require Consent) Help us understand how visitors interact with our Site.
- Google Analytics
- Other analytics providers used periodically
Functional Cookies (Require Consent) Enable enhanced features on our Site.
- Language and location preferences
- Chat widget functionality
- Booking form auto-fill
Marketing Cookies (Require Consent) Used for advertising and remarketing purposes.
- Google Ads conversion tracking
- Meta Pixel (Facebook and Instagram advertising)
Managing Your Cookie Preferences
You can manage your cookie preferences at any time through:
- The Cookie Settings panel available via the cookie banner on our Site
- The cookie management link in the footer of any page
- Your browser settings (though browser settings may not control all categories independently)
Disabling certain cookies may affect website functionality or your user experience.
7. Service Documentation
To maintain service quality and accountability, our cleaning teams may create service records during the course of providing services. These records can include written notes, checklists, and photographic documentation of cleaned areas.
Use of Photographic Documentation
Where photographic documentation is used for quality control or dispute resolution purposes, clients will be informed in advance as part of the booking or service process. A separate consent option may be provided at booking for the use of photographic documentation.
Photographs, when taken, are limited to cleaned surfaces and service-relevant areas. We do not intentionally photograph personal items, identifying information, family photographs, or sensitive documents. If you have specific concerns about photography in certain areas of your property, please notify us prior to service and we will accommodate reasonable requests.
Use of Service Records
Service documentation is used for:
- Internal quality control and service verification
- Training of cleaning staff using anonymized examples
- Documentation in the event of satisfaction or damage claims
- Communication with property owners for Airbnb and short-term rental cleanings (with appropriate authorization)
Your Rights Regarding Service Documentation
- You may request information about service records held in connection with your bookings
- You may request deletion of specific photographic records, subject to legal retention requirements during active disputes or claims
- You may specify areas where photographic documentation is not permitted prior to service
8. Internal Service Management
Leronzo Cleaning Group operates an internal management system used to coordinate services, communicate with staff, and ensure quality.
Purpose of the System
- Assign cleaning teams to bookings based on availability, location, and qualifications
- Share service details (address, access instructions, priority areas) with assigned cleaning staff
- Track service completion and quality metrics
- Process service-related communications between clients and staff
- Maintain records for billing, taxation, and legal compliance
Access Controls
- Cleaning staff have access only to information necessary for their assigned services
- Access to client information is restricted on a need-to-know basis
- Staff are required to maintain confidentiality under employment agreements
- Access is revoked when staff are no longer assigned to a booking
9. Payment Information
We use third-party PCI-DSS compliant payment processors to handle all payment transactions. Your full payment card information is never stored on our servers.
What We Store
- Last 4 digits of your payment card (for transaction reference)
- Card type (Visa, Mastercard, American Express)
- Card expiration month and year (for recurring service management)
- Transaction confirmation numbers
- Billing address (for fraud prevention and tax compliance)
What We Do Not Store
- Full credit or debit card numbers
- Card security codes (CVV/CVC)
- Bank account numbers (except where required for direct deposit refunds)
Recurring Service Payment Tokens
For recurring bookings, secure payment tokens are stored with our payment processor under industry-standard encryption. You may remove saved payment methods at any time by contacting us.
10. Our Staff
We collect and process personal information about our employees and contractors as necessary for hiring, training, payroll, legal compliance, scheduling, and service quality management.
Staff information is protected under internal confidentiality and privacy procedures and is handled in accordance with applicable Canadian employment and privacy laws.
11. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss. These measures include:
- Access controls and authentication requirements
- Confidentiality agreements with employees and contractors
- Staff training on privacy and data handling
- Regular review of our security practices
- Secure disposal of records that are no longer required
However, no system is completely secure, and we cannot guarantee absolute security of your information. We encourage you to use strong passwords, protect your account credentials, and notify us immediately if you suspect any unauthorized access to your account.
12. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
Standard Retention Periods
- Service booking and transaction records: 7 years (Canadian tax law requirement)
- Customer communication records: 3 years from last interaction
- Photographic service documentation: Up to 12 months from service date
- Recurring service preferences and history: Duration of active service plus 1 year
- Marketing consent records: Until consent is withdrawn plus 3 years (CASL compliance)
- Website analytics data: Up to 26 months (Google Analytics default)
- Inactive client records (no booking in 2+ years): Anonymized or deleted, except where legally required
After applicable retention periods, personal information is securely deleted or anonymized for statistical purposes.
If you request deletion of your personal information, we will comply to the extent permitted by law. Certain records may need to be retained to comply with legal obligations, resolve disputes, or enforce our agreements, even after a deletion request.
13. Your Privacy Rights
Under PIPEDA and applicable Canadian privacy legislation, you have the following rights regarding your personal information:
Right of Access
You may request access to the personal information we hold about you. We will respond within 30 days as required by law, or notify you if an extension is needed.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Withdraw Consent
You may withdraw consent for non-essential data processing at any time. Withdrawing consent may affect our ability to provide certain services.
Right to Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records (such as tax and accounting records).
Right to Data Portability
You may request a copy of your personal information in a structured, commonly used format where technically feasible and required by applicable law.
Right to Object
You may object to certain processing activities, including direct marketing communications.
Right to Complain
If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.
How to Exercise Your Rights
To exercise any of these rights, contact us at: Email: info@leronzo.ca
We may need to verify your identity before processing certain requests to protect your information. There is no fee for exercising these rights, except in cases of clearly unfounded or excessive requests.
Filing a Complaint
Office of the Privacy Commissioner of Canada Website: priv.gc.ca Phone: 1-800-282-1376
14. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you are a parent or guardian and believe we have collected information about your child without your consent, please contact us immediately. We will take prompt steps to delete such information.
15. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or services that are not owned or controlled by Leronzo Cleaning Group. These may include:
- Social media profiles
- Review platforms
- Payment processors
- Partner businesses
This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, or terms of these third parties. We encourage you to review their privacy policies before providing any personal information.
16. Data Breach Notification
In the event of a data breach involving your personal information that creates a real risk of significant harm, we will respond in accordance with PIPEDA requirements.
Our Breach Response Process
- Identification and Containment — We will take prompt steps to identify, contain, and assess the scope of the breach
- Notification to Authorities — We will report the breach to the Office of the Privacy Commissioner of Canada when required by law
- Notification to Affected Individuals — We will notify affected individuals as soon as feasible after the breach is identified
What You Will Receive
If a breach affects your personal information, our notification will include:
- Description of the breach and when it occurred
- Type of personal information involved
- Steps we have taken to address the breach
- Steps you can take to protect yourself
- Contact information for further inquiries
Breach notifications will be sent via email and, where appropriate, by phone or postal mail using the most recent contact information we have on file.
17. Privacy Officer
We have designated a Privacy Officer responsible for our compliance with privacy laws and this Privacy Policy. You may contact our Privacy Officer with any questions, concerns, or requests regarding your personal information.
Privacy Officer Leronzo Cleaning Group Email: info@leronzo.ca Phone: +1 (647) 258-1161
The Privacy Officer is responsible for:
- Responding to inquiries about this Privacy Policy
- Processing requests to exercise your privacy rights
- Investigating privacy-related complaints
- Ensuring our compliance with applicable privacy laws
18. Contact Us
For general questions about this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us:
Leronzo Cleaning Group General Inquiries: info@leronzo.ca
Phone: +1 (647) 258-1161 Location: Oshawa, Ontario, Canada Website: www.leronzo.ca
Our customer service team will be happy to clarify any aspect of this Privacy Policy or address other inquiries you may have.
19. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes:
- The “Last Updated” date at the top of this Policy will be revised
- For material changes, we will provide notice through our Site, email, or other appropriate means
- Your continued use of our services after the effective date of changes constitutes acceptance of the updated Policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on 25.05.2026 . By using our website or services after this date, you acknowledge that you have read, understood, and agreed to this Privacy Policy.