What if I’m not satisfied with the cleaning?
We offer a Satisfaction Guarantee. If something was missed, contact us within 24 hours and we’ll re-clean the area free of charge.
Do you provide post-renovation cleaning?
Yes, including dust removal, debris cleanup, and detailed deep cleaning after construction.
Is there a minimum booking time?
Yes, the minimum is 3 hours for standard services. Larger homes or post-construction projects may require more time.
Do you offer same-day or urgent cleaning?
Yes, if our schedule allows. We recommend booking at least 24–48 hours in advance.
Can I book evening or weekend cleaning?
Yes, we offer flexible scheduling, including evenings and weekends (subject to availability).
Do you clean biohazardous waste (e.g., pet urine, feces, needles)?
No, for safety reasons we cannot handle biohazards. If such conditions are found, the service may be stopped and a fee applied.
Are your cleaners insured and background-checked?
Yes, all staff are insured, bonded, and undergo background checks for your safety and peace of mind.
Will I get a receipt or invoice?
Yes, all clients receive a digital receipt. Commercial clients may request a detailed invoice for accounting purposes.
Can you clean if I’m not home?
Yes. Provide access instructions (concierge, lockbox, code), and we’ll complete the service and notify you after.