How is the price for cleaning calculated?
Our online calculator gives you an instant estimate based on your home size and cleaning level. The final price may change if the actual condition differs from your selection.
What happens if I select the wrong cleaning level?
If you choose Regular Cleaning but your home requires General or Deep Cleaning, the price will be adjusted on-site. To avoid surprises, carefully evaluate your space when booking.
Who makes the final decision about the cleaning level?
Our professionals confirm the cleaning level upon arrival. If the condition matches your choice, your price stays fixed. If not, we’ll explain the difference and only proceed with your approval.
Do I need to pay in advance?
Yes, all bookings require secure online payment to reserve your time slot. If adjustments are needed on-site, the price will be updated before work begins.
Is my payment secure?
Yes. All payments are processed through a PCI-compliant system with full encryption. We accept major credit/debit cards and Interac e-Transfers. You’ll receive a digital receipt immediately.
Do you offer discounts for recurring services?
Yes, weekly, bi-weekly, and monthly clients receive special reduced rates. Regular plans save money and keep your home consistently fresh.
What if I need to reschedule after payment?
You can reschedule free of charge with at least 24 hours’ notice. Your payment will transfer to the new date.
Can I cancel my booking and get a refund?
Yes. Refunds are available if cancellation is made within the required notice period. Late cancellations may include a small fee to cover scheduling costs.
What about condo parking or access issues?
Please arrange visitor parking or concierge access before our team arrives. If paid parking is required, it may be added at cost.