1. How long does a cleaning session take?
The duration of a cleaning session depends on the size of your home or office and the level of service you choose (Regular, General, or Deep Cleaning). For example, a one-bedroom apartment may take 2–3 hours, while a large house in areas like Mississauga, Oakville, or Markham may require 4–6 hours. Deep cleaning, especially after renovation, may take longer.
2. What is the difference between Regular, General, and Deep Cleaning?
- Regular Cleaning – light maintenance cleaning for homes, condos, or offices. Perfect for weekly upkeep, dust removal, and keeping your space fresh.
- General Cleaning – more detailed cleaning that tackles visible dirt, pet hair, and common stains. Great for bi-weekly or monthly cleaning in houses and apartments in Toronto, Vaughan, or Whitby.
- Deep Cleaning (Post-Construction) – intensive cleaning for heavily soiled areas, strong odors, renovation dust, or move-in/move-out cleaning. Ideal for rental units or post-renovation condos in places like Scarborough, Richmond Hill, or Pickering.
3. How many cleaners will come to my home?
We typically send 1–3 cleaners, depending on the size of your property. A studio apartment in Toronto may need only 1 cleaner, while a 4-bedroom house in Brampton or Ajax may require a small team to ensure efficient service.
4. Do I need to provide my own cleaning supplies?
No, our team brings all professional cleaning products and equipment. If you prefer eco-friendly cleaning supplies, we can provide them upon request — a popular option in areas like Oakville, Burlington, and North York.
5. Is bathroom cleaning included in the service price?
Yes, bathroom cleaning is always included. Depending on the package (Regular, General, or Deep), the detail level may vary. Deep cleaning includes scrubbing tiles, grout, and removing tough stains, which is ideal for high-use bathrooms in apartments and houses across Toronto and the GTA.
6. Do you offer eco-friendly cleaning options?
Absolutely. We provide eco and green cleaning solutions using safe, natural products. This is especially popular among families in Richmond Hill, Aurora, and Vaughan, where allergy-safe and pet-friendly options are a priority.
7. What payment methods do you accept?
We accept credit cards, debit, e-transfers, and cash. For businesses in Mississauga or Etobicoke, we also provide invoices for corporate accounts.
8. Can I reschedule or cancel my booking?
Yes, bookings can be rescheduled or canceled. We ask that you notify us at least 24 hours in advance to avoid cancellation fees. This flexibility makes it easy for clients in busy areas like Downtown Toronto, Scarborough, or Markham.
9. Do you clean post-renovation or after construction?
Yes, we specialize in post-renovation and post-construction cleanings. This includes removing dust, paint spots, and construction debris — ideal for new condos in Vaughan, townhouses in Oshawa, or offices in Mississauga.
10. What areas do you serve?
We serve the entire Greater Toronto Area (GTA), including Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Scarborough, Oshawa, Whitby, Ajax, Pickering, Oakville, Burlington, North York, and Etobicoke.
11. Do you offer a satisfaction guarantee?
Yes, customer satisfaction is our priority. If you’re not happy with the results, we’ll return to re-clean specific areas free of charge.
12. Is my home safe during cleaning?
Yes, all our cleaners are trained, background-checked, and insured. Whether it’s a condo in Downtown Toronto or a family home in Aurora, your property and belongings are safe with us.
13. How should I prepare my home before cleaners arrive?
We recommend tidying up personal items (clothes, dishes, toys) so our cleaners can focus on deep cleaning. For larger jobs, like move-out cleaning in Brampton or Ajax, we advise removing furniture if possible.
14. Is there a minimum booking time or cost?
Yes, our minimum booking is 2 hours. Prices vary depending on the type of cleaning (Regular, General, or Deep). For example, deep cleaning of a large house in Oakville may take longer and cost more than a regular condo cleaning in North York.
15. Can I book cleaning on weekends or evenings?
Yes, we offer flexible scheduling, including evenings and weekends, to fit busy lifestyles. Many clients in Toronto, Vaughan, and Mississauga prefer weekend appointments.